Staffordshire Chambers of Commerce Training

Challenging Management Conversations Course

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Challenging Management Conversations

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This Challenging Management Conversations Course learning outcomes include; Difficult conversations. How can you prepare? Performance management and communicating bad news such as redundancies. Learn how emotional intelligence can impact effective communication, and can help you to navigate conflict. We explore how to thoroughly prepare and plan for difficult conversations and delve into the cultural aspects which are vital considerations in an increasingly multicultural society.
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Level 3
Popular
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Key-points of Staffordshire Chambers of Commerce Training

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  • Excellent Customer Service

  • Certificate of Completion

  • Meet UK Requirements

  • No Contracts

Pricing

£48 for Teams and Individuals
Discounts

18% off for Business & Groups

27% off for Agency & Enterprise

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Bulk Pricing Explained

Organisations, Groups and Businesses training 25 or more people with this course pay £39 per person.

Larger orders from Agencies & Enterprises, training 100 or more people with this course, only pay £35 per person.

These bulk discounts are automatically applied at checkout for your convenience.

Why choose Staffordshire Chambers of Commerce Training?
“The personal service from your support team is excellent. It was very exceptional, clear and polite which is what you need to hear and see from someone who is starting to train to be a career as it's a good role model to look up to.”
- Jade G -
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Challenging Management Conversations Course Menu
Showing 7 of the 7 included eLearning lessons in this course. The whole course takes on average 1 hours, 52 minutes

In this module, you will gain an understanding of the significance of difficult conversations and their potential impact on personal and professional relationships. We will explore real-life examples and case studies, we'll recognise the importance of addressing challenging topics rather than avoiding or delaying them. We'll also learn how mishandling difficult conversations can lead to misunderstandings, strained relationships, and missed opportunities for growth and resolution.

Effective preparation and planning are crucial for navigating difficult conversations successfully. In this module, you will discover techniques to define the purpose and desired outcomes of a challenging discussion. You will learn how to conduct thorough research and gather relevant information to support your arguments or concerns. Preparing yourself mentally and organising your thoughts, you can approach difficult conversations with confidence and clarity.

Communication is at the heart of any conversation, especially difficult ones. This module will focus on equipping you with effective communication strategies to facilitate open and honest dialogue. You will explore the art of active listening, where you not only hear the words spoken but also understand the underlying emotions and intentions. You will learn to ask thoughtful questions, paraphrase to ensure mutual understanding, and use assertive language to express your thoughts and feelings respectfully.

Difficult conversations can trigger intense emotions for all parties involved. In this module, we will dive into the importance of emotional intelligence during challenging discussions. You will learn to recognise and manage your own emotions, as well as understand the emotions of others. Techniques such as empathy, perspective-taking, and emotional regulation will be explored to help you maintain composure and respond thoughtfully, even in emotionally charged situations.

Conflict is often present in difficult conversations, and this module will provide you with tools and strategies to navigate conflicts constructively. You will explore different conflict resolution styles and learn to identify the underlying causes of conflicts. By understanding the interests and needs of all parties involved, you will develop problem-solving techniques that promote collaboration and help find mutually beneficial solutions.

In today's globalised world, difficult conversations often take place in diverse cultural contexts. This module will emphasise the importance of cultural considerations and awareness during challenging discussions. You will explore how cultural differences can influence communication styles, values, and expectations. By adapting your communication approaches and demonstrating cultural sensitivity, you will foster understanding and build stronger connections with individuals from different cultural backgrounds.

All trainees receive a globally recognized & subject informative Certificate of Completion as proof of successfully completing the training. Certificates are permanently stored in your account, always accessible online, and downloadable in PDF format too.

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About this course
Level 3
Popular
Challenging Management Conversations Course

This online course includes all of the 7 lessons above. It is designed to develop the trainees Challenging Management Conversations skills for health and safety compliance in the workplace, providing valuable real-world learning outcomes at a high speed. It's used by individuals, groups and businesses to train their workforce across industries including Education & Schools, Manufacturing & Engineering, Offices & Business Services, Retail, Digital Services & Design, Government & Institution, Charities & NGO, Oil, Gas & Mining, Travel & Leisure, Care Homes & Domiciliary Care, Hospital Recruitment, Logistics & Maritime, among others.

Provided by Staffordshire Chambers of Commerce Training based in Stoke-on-Trent & Staffordshire, it's accessible at anytime online from an internet connected device at work or home, such as a computer, tablet or smart phone. Teams have access to a highly rated LMS and all successfully completing trainees achieve a Certificate of Completion.

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Staffordshire Chambers of Commerce Training

Challenging Management Conversations eLearning

This Challenging Management Conversations course is designed to equip learners with the necessary skills and strategies to effectively navigate challenging conversations. Whether it's delivering bad news, providing constructive feedback, addressing conflicts, or discussing sensitive topics, this course will provide learners with practical techniques and insights to communicate confidently and achieve positive outcomes.

Course Objectives:

  • Understand the importance of difficult conversations and their impact on personal and professional relationships.
  • Identify common barriers and challenges that arise during difficult conversations.
  • Learn effective communication techniques to facilitate open and honest dialogue.
  • Develop strategies for managing emotions and maintaining composure during challenging conversations.
  • Enhance active listening skills to foster understanding and empathy.
  • Acquire negotiation and problem-solving techniques to find mutually beneficial solutions.
  • Explore cultural considerations and adapt communication approaches for diverse contexts.

This Challenging Management Conversations course will help you to recognise the negative consequences of avoiding or mishandling challenging discussions, and appreciate the value of effective communication, in navigating difficult conversations.

You will learn how to conduct background research and gather information in preparation for a successful outcome of a difficult conversation.

Our Effective Communication Strategies will help you to understand how to use active listening techniques to enhance understanding and empathy, and how you can use assertive and non-confrontational language to frame conversations effectively.
Learning about Emotional Intelligence, will help you to recognise and manage emotions during challenging conversations, and provide strategies to remain calm and composed under pressure.

Course Tags: emotional intelligence, performance, management, cultural, conflict, preparation, planning, supervisor, manager, team leader, director, stress, team, challenging conversations, communication, active listening, behaviours, popular, level 3,