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This Workplace Communication & Behaviour Course learning outcomes include; Understand active listening skills, manipulate situations with a range of behaviour techniques, using social influencing theories with interactive scenarios.
Key-points of Staffordshire Chambers of Commerce Training
Our clients trust us to deliver and guide them through their workplace training.
This online course includes all of the 12 lessons above. It is designed to develop the trainees Workplace Communication & Behaviour skills for health and safety compliance in the workplace, providing valuable real-world learning outcomes at a high speed. It's used by individuals, groups and businesses to train their workforce across industries including , among others.
Provided by Staffordshire Chambers of Commerce Training based in Stoke-on-Trent & Staffordshire, it's accessible at anytime online from an internet connected device at work or home, such as a computer, tablet or smart phone. Teams have access to a highly rated LMS and all successfully completing trainees achieve a Certificate of Completion.—
Learn how to effectively change people's behaviour at work, this Behaviour Change course uses a range of health & Safety based workplace scenarios, and focuses on how a change in behaviour may be influenced using a tool kit of methods, including the 'Stepping Stones to Behavioural Change'. We focus on a subject close to our heart, the key issues of Compliance, Commitment and Trust, and how to obtain them.
This course considers the impact of creating trust within the workforce and how it can impact areas such as the health and safety culture within an organisation, and how someone with responsibility such as a Health & Safety Professional may take a considered approach to effective communication in order to effectively achieve their goals.
During this online training course we introduce you to a fictitious company, a retail distribution organisation centred around a warehouse and office premises, employing approximately 40 people. You will assume the role of the new Health & Safety Manager within the company; Peter Jones.
As part of this course you will interact with individuals within each scenario in order to identify and demonstrate your ability to use, and understand the benefits of Active Listening Skills.
These scenarios demonstrate a new Health & Safety Manager dealing with first encounters, but you can apply the principles to your own circumstances.
Course Tags: risk, behaviour, change, safety, health, influence, positive, culture, compliance, commitment, trust, crisis, customer service, active listening, establishing authority, level 3, sales, business, cpd,
Advanced management, 5 Steps to Risk Assessment (INDG163), HSG65 and case law to define principles including absolute, practicable, reasonably practicable and reasonable. Risk management including; COSHH, fire risk, hazards, control of contractors, accident management, legionella and gas service maintenance amongst other modules.
Essential reading for Company Directors and Trustees about corporate responsibility, the Duty of Care legislation, liability, the Turnbull Report and enforcement.
Understand mental health, interventions and presenteeism. Learn how to address early warning signs and returning to work, in addition how it impacts the business and the individual.